Hydro Jetting Lindenhurst, IL

Emergency - Main sewer line break

Mark - Lindenhurst, IL
192 days ago

We recently had the misfortune of suffering through a major plumbing issue that occurred after normal work hours. We had experienced some back flow of water/ sewer into the house from an exposed bathroom vanity pipe and weren't quite sure why this was happening. We phoned a trusted contractor friend for advice and he stipulated that we had a block of some sort in the main line. Not confident this wouldn't stop from happening again, we began phoning a number of plumbing companies that advertised 24/ 7 service for immediate help. Those who we did reach confirmed we had a serious main sewer line issue of some sort, but sadly, didnt either provide the "rodding" solution needed or the timely response as advertised. Family rooter was the only one to actually come to our aid at such a late hour in the evening. By the time one of its trusted serviceman, Rob, arrived, we had inadvertently caused our situation to get worse (from the washer expelling its water after cleaning previously soiled towels of earlier flood). The minute he walked in we had a full on gusher emptying into our house. Rob confirmed we definitely had a sewer line main problem, but he couldn't ignore what was happening in real-time. We were visibly seeing damage (basement ceiling collapse), drywall, bubbling, liquid saturation and smelling undesirable odors, but throughout, Rob was a calming voice. He got right into the thick of it, rolled top his sleeves, and (with help from some of the best friends ever) managed to control the situation. Rob stayed with us late into the evening hours, took some measurements and explained what he believed would be/ should be the next steps for outside exploratory. He arrived as promised early the next morn to jackhammer through our front porch slab and dug five feet deep by hand to find what his professional opinion had anticipated, a compromised sewer pipe (cracked and filled with dirt) leading into our house foundation (now believed to be the cause of another structural issue, our sinking front porch). After further evaluation of our pipe's condition and explaining our options, Rob was quick to act and Family Rooter empathetic to our circumstances was willing to work with us on price on our behalf. After only one day of being without water use of any kind, I'm happy to report we now have working plumbing and can't thank Family Rooter/ Rob enough for responding so quickly and effectively.